All Participants: Bancroft Offroad Tours has a ZERO tolerance policy on reckless/careless driving. Our Guides have the authority to terminate your ride immediately (without refund) if they feel you are acting in a reckless/careless manner that could harm you or others around you.
Under 18 Years of Age: Anyone under 18 years old must have their legal guardian/parent sign their waiver form.
Training and Safety Briefing: All participants must attend a mandatory safety briefing and basic training session on UTV operation. Following all instructions and safety guidelines is essential for your safety and the safety of others.
Equipment: Helmets, Goggles and UTV’s are provided to each participant on every tour, it is mandatory that helmets are used by driver AND passenger when operating UTV. We highly recommend using the goggles provided, however you may use your own glasses, sunglasses or safety glasses instead.
Drugs/Alcohol: Use of drugs and alcohol is strictly prohibited before and during the tour – Detection of any use of these is subject to cancellation of your tour with NO refund.
Eligibility: Valid G2/M2 and above driver’s licence is required to drive/operate a UTV. All passengers must be at least 8 years old.
Liability Waivers: All participants are required to sign a liability waiver prior to the tour. This waiver acknowledges risks associated with all activity on the tour and releases Bancroft Offroad Tours from liability for any accidents or injuries.
Physical Fitness: Please ensure you and your group are in good physical health. Please make sure to inform us if there are any medical conditions that may affect the participants ability to safely take part in the tour.
Damage Deposit: A pre-authorized or cash damage deposit of $1200 will be required for each UTV prior to the tour to cover any damages incurred on the tour. In the event of damage to the unit, the operator/driver is responsible for up to $3000 of damage. Upon safe/undamaged return of all units, the deposit will be refunded following the tour.
Leave no Trace: We highly respect nature and are committed to preserving the environment which we are fortunate to operate around – In order to uphold the leave-no-trace initiative, we ask that all participants stay on the designated trails, never leave any garbage behind or in a place where it could fly out while riding, and that everyone respect wildlife and natural habitats.
Weather Conditions: We ride rain or shine. We only cancel if there is thunder & lightning and/or flooding in our area. We will let you know within 24 hours if there is a cancelled ride and issue a full refund or the option to change your reservation to another date/time.
Cancellation Policy: At Bancroft Offroad Tours, we understand that plans can change. However, to ensure a smooth experience for all our customers and to maintain the quality of our services, we have implemented the following cancellation policy:
1. Cancellation Timeline:
Cancellations Made 14+ Days Before the Ride: Full refund or the option to reschedule your ride without a fee.
Cancellations Made 2–13 Days Before the Ride: Rescheduling is allowed without a fee. Refunds will incur a 25% cancellation charge.
Cancellations Made Less Than 48 Hours Before the Ride: No refund will be issued. Rescheduling may be offered at our discretion, subject to availability.
2. No-Shows: Failure to arrive on time for your scheduled ride will result in forfeiture of the ride and no refund.
3. Weather Policy: Rides will proceed rain or shine. However, in the event of severe or unsafe weather conditions, Bancroft Offroad Tours reserves the right to reschedule rides for safety reasons. In such cases, customers will be offered the choice to reschedule or receive a full refund.
4. How to Cancel or Reschedule: All cancellations or rescheduling requests must be submitted via phone/email/website and confirmed by our team to be valid.
Personal Belongings: Bancroft Offroad Tours is not responsible for any personal belongings that are lost or damaged during the tour.